We always think that prevention is better than Cure, as we also believe that proper maintenance and Follow-up provides lowest down time in case of computer systems. We had noticed that most of the organization in IT industry is unable to provide sound after sales support, simply because of lack of concentration in the field of after-sales-support. We have fully fledged after sales department. Headed by one of the trained staff of the organization. We have huge inventory of the spares, we are sure that will minimize your down time to great extent. Our teams of support engineers are always on alert to solve your problem irrelevant of Software or Hardware. Depending on customer requirements; CTI offer various standard and custom made “Annual Maintenance Contracts (AMC)” for Desktop, Servers, IT consumables, NMS and Passive network.

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  • On-site Comprehensive Service & Maintenance Agreement:
    • Corrective & Preventive Maintenance of Desktops, Laptops, LCDs, Printers, etc. computer peripherals
    •  Corrective & Preventive Maintenance related to Computer Viruses, Network Viruses & Network Security Policy related to virus infiltration
    •  On-line server Management and monitoring
    •  Data Backup Services
    •  Telephone Support to solve minor issues
    •  Expert advice on Network setup and workstation/server setup
    •  Repair Services
    •  Special Discount on new supply orders and/or consumables

 

  • Off-site Limited Service Agreement
    •  Service of bringing equipments to Services Workshop
    •  Priority in repairs queue
    •  Delivery of repaired items to your doorstep
    •  Special Discounts on Parts/consumables
    •  Service charges covered under AMC; hence no repetitive service charges

 

  • Supply, Installation & Maintenance of Desktop, Servers & Storage ;
    • Desktop
    • Servers
    • Storage Devices
    • Note books / Laptops
    • Enterprise Software / Licenses
    • NMS

 

  • Supply, Installation & Maintenance of IT Consumables ;
    • LCD Audio Cables 5 meter
    • LCD Audio Cables per meter rate
    • LCD audio cable extender
    • LCD Screen Cleaning Kit
    • Anti-Static Gel Cleaner For LCDs TVs & Plasmas
    • Wipes for System Cleaning
    • 3M Laptop Privacy Sheet 13.3″
    • 3M Laptop Privacy Sheet 14.1″
    • 3M Laptop Privacy Sheet 15.4″
    • Headphones A-4 Tech HS-12
    • Audio Cable (Stereo male both end)
    • USB keyboard for Desktop
    • USB mouse for Desktop
    • Laptop USB Mouse
    • Desktop USB Mouse
    • Wireless Mouse
    • Wireless Keyboard
    • 15 ft male to male VGA cable
    • 15 meter male to male VGA cable
    • USB Webcams for Desktop/Laptop
    • VGA Extended cables  only for desktop
    • USB DVD ROM
    • Laptop 2 Pin Power Cord
    • Power Extension board (5 multi socket)

 

  • Supply, Installation & Maintenance of Passive Networks ;
    • UTP Cable Cat-6 Giga Speed (Roll) – 1000 ft
    • STP Cable Cat-6 Giga Speed (Roll) 1000 ft
    • STP I/O Cat-6 Giga Speed
    • UTP I/O Cat-6 Giga Speed
    • STP I/O Cat-6  Giga Speed
    • Single Face Plate
    • Dual face plate
    • UTP Patch Panel
    • STP Patch Panel
    • Cable Manager
    • Cable Ladder / tray 1.5 ft (Rft)

 

  • Supply, Installation & Maintenance of Projectors;
    • PC Board
    • Ballast Unit Assy
    • Power supply
    • Lamp Units
    • Screen motor
    • Screen White Sheet
    • Power Cable/Adapter

 

  • Supply, Installation & Maintenance of Video Conferencing Equipment ;
    • VC Equipment MIC cable
    • VC Equipment MIC
    • Power Adopter VC Equipment
    • Power Cords VC Equipment
    • Ethernet Connector
    • VC Equipment Camera
    • VC Equipment Circuit Board
    • VGA cable for VC
    • Camera rotation motor
    • Power Cords for projectors
    • VGA Cable per feet
    • VGA Connectors Female
    • Damage Connector Repair and Replacement on existing cable
    • VGA Connectors male

 

  • Supply, Installation & Maintenance of Wireless Cards;
    • Wireless Card (Wireless  802.11n Pocket Presentation Gateway VGA Port with Quad View Supported)
    • Adapter
    • PC board
    • Support of wireless device

 

Features of our AMC / SLA

    • Full Support (24 x 7): A Standby engineer for quick response for companies who are working in shifts; even in nights, weekends, and holidays.
    •  Working Hours Support: For companies operating in standard office hours i.e. 9:00 am to 5:00 pm.
    •  Resident Engineer Support: We offer you services of our Engineer for fixed number of hours per day to be in your office/factory to solve all your computer hardware/software related issues.

 

Gallery of IT Systems & Consumables